Your Privacy Is Our Priority
This policy clearly describes how your personal information is collected, used, stored, and protected on the h666 platform.
Introduction & Scope
h666 ("we", "us", or "platform") is an online gaming service operated for players in Bangladesh. When you use the h666 website, mobile interface, or any related services, you agree to the terms of this privacy policy.
The purpose of this policy is to clearly inform you about what information we collect, why we collect it, how we use it, and what measures are taken to protect your information. We believe that transparency with information is the foundation of a trustworthy relationship.
1. Information We Collect
1.1 Information You Provide
During account registration or at various stages of using the platform, you voluntarily provide the following information:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Residential address
- Payment information (bKash, Nagad, Rocket, Upay, or bank account details)
- Identity verification documents (copy of national ID card or passport)
- Any information you provide when contacting support
1.2 Automatically Collected Information
When you use the h666 platform, certain information is collected automatically:
- IP address and device type
- Browser version and operating system
- Login time, session duration, and browsing activity on the platform
- Information obtained from cookies and similar tracking technologies
- Transaction history and gaming activity logs
2. Purpose of Using Your Information
h666 uses your information only for specific legitimate purposes. We process your information for the following:
Account Management & Service Delivery
- Creating, verifying, and maintaining your account
- Processing deposit and withdrawal transactions (via bKash, Nagad, Rocket, Upay, and bank transfer)
- Properly delivering bonuses and promotional offers
- Maintaining accurate gaming history and balance
Security & Fraud Prevention
- Detecting and preventing unauthorized access to accounts
- Monitoring for money laundering and suspicious financial activity
- Detecting multiple accounts or fraudulent activity
- Ensuring age verification (complying with the 21+ age rule)
Support & Communication
- Providing support via live chat and email ([email protected])
- Sending notifications about important updates, security alerts, and policy changes
- Communicating on responsible gaming matters
Service Improvement
- Analyzing and improving the platform experience
- Testing and launching new features
- Identifying and resolving technical issues
3. Information Sharing & Disclosure
h666 does not sell your personal information to any third party. However, information may be shared in the following limited circumstances:
Payment Processors
Necessary information is shared with bKash, Nagad, Rocket, Upay, and bank service providers to complete financial transactions. These partners manage information according to their own privacy policies.
Technology & Service Partners
Limited information may be shared with technology partners required to operate the platform (such as server hosting and game software providers), but only for the purpose of service delivery.
Legal Obligations
Information may be disclosed to comply with a court order, a lawful request from an investigating authority, or applicable legal requirements. In such cases, we provide only the minimum information necessary.
4. Data Security Measures
h666 uses industry-standard technology and practices to secure your information. The key components of our security framework are described below:
Encryption Technology
All communication between your browser and our servers is protected by SSL (Secure Sockets Layer) encryption. This ensures that your payment information and login details cannot be intercepted or read by any unauthorized party.
Access Control
Only authorized staff can access your personal information. Staff access is restricted on a need-to-know basis and all access is recorded in logs.
Security Monitoring
Our systems are under automated monitoring 24 hours a day, 7 days a week. If any suspicious activity, unauthorized access attempts, or signs of a data breach are detected, immediate action is taken.
Password Protection
Your password is never stored directly in our database; instead, strong hashing algorithms are used. You are advised to use a strong, unique password to keep your account secure.
5. Cookie Policy
The h666 platform uses various types of cookies. Cookies are small data files stored on your device that improve the platform's functionality.
Essential Cookies
These cookies are essential for the platform's basic functionality — such as keeping your login session active and saving changes to your cart. Without them, the platform will not function properly.
Functionality Cookies
These cookies are used to remember your preferences and settings (such as language and display preferences), providing a better experience on your next visit.
Analytics Cookies
We use analytics cookies to understand how the platform is being used. The information collected from these cookies is fully anonymised and is not used to identify any individual.
You can control or disable cookies by changing your browser settings. However, disabling essential cookies may affect some important functionality of the platform.
6. Data Retention Period
h666 retains your personal information only for as long as it is necessary or required by law. The following factors are considered when determining the retention period:
- Complete information is retained while the account is active.
- Financial transaction records are kept for a specified period after account closure in accordance with applicable law.
- Information related to fraud or legal disputes may be retained until the matter is resolved.
- Security logs are automatically deleted after a limited period.
Once the need has ended, information is securely deleted or anonymised so that it can no longer be linked to any individual.
7. Your Rights
As a user of h666, you have the following rights regarding your personal information:
Right to Access
You have the right to know what information we hold about you and how it is being used. Contact us at [email protected] to request a copy of your information.
Right to Correction
If any information stored in your account is incorrect or incomplete, you have the right to request a correction.
Right to Close Your Account
You may request to close your h666 account at any time. After the account is closed, processing of your information beyond legal obligations will stop.
Right to Withdraw from Marketing Communications
You may request at any time to stop receiving promotional emails or messages. However, important service-related notifications (transaction confirmations, security alerts) will continue to be sent.
8. Protection of Minors
h666 is a platform operated exclusively for adults. Only individuals aged 21 or above may create or use an account on this platform.
- We do not knowingly collect personal information from any minor.
- An age verification process is in place at the time of registration.
- We reserve the right to request age identification if we have concerns about any account.
- If it is confirmed that information from a minor has been collected, that account will be immediately closed and the information deleted.
If a parent or guardian believes their child has registered on our platform, please contact us at [email protected].
9. Changes to This Policy
h666 may update this privacy policy from time to time. Depending on the nature of the changes, we will take the following steps:
- Major changes: Advance notice will be provided by email and clearly communicated on the platform.
- Minor changes: Reflected by updating the "Last Updated" date at the top of the page.
- Continued use of the platform after any changes will be considered acceptance of the new policy.
You are advised to review this policy regularly. If you have any questions about a change, please contact our support team.
10. Contact & Complaints
If you have any questions, concerns, or complaints about this privacy policy, the h666 support team is ready to assist you. Our support team is available 24 hours a day, 7 days a week in both Bengali and English.
When sending a privacy-related request, please contact us from your registered email address so we can verify your identity quickly.
We always strive to respond to your requests in a timely manner. Complex requests may take longer, but we treat every request with care.